Welcome to Mr. Bubbles. By using this website or our services, you agree to the terms below. Please read them carefully.

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1. About us. Mr. Bubbles ("we", "us") operates self-service laundromats in Kuala Lumpur, Malaysia, and provides drop-off laundry and commercial laundry services.

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2. Our services. We offer self-service laundry machines at our outlets, a drop-off wash, dry and fold service at our Chow Kit outlet, and scheduled laundry services for business clients. Commercial services are provided under a separate written agreement between the client and us; these website terms do not replace that agreement.

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3. Using our self-service machines. Our machines are provided for self-service use. Please follow the posted instructions and use each machine appropriately. You are responsible for your own items at all times, including checking pockets, sorting your laundry, and removing your belongings promptly after your cycle. Do not leave valuables unattended.

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4. Liability. While we maintain our machines and outlets carefully, we are not liable for damage, shrinkage, fading, discolouration, or loss arising from normal machine use, from a fault in the item, or from failure to follow instructions. We are not responsible for items left unattended or not collected. Nothing in these terms limits any liability that cannot be excluded under Malaysian law.

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5. Payment. Self-service machines are paid via tokens or QR / e-wallet. Once a machine cycle has started, payment for that cycle is non-refundable. Drop-off orders are paid as set out in clause 6.

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6. Drop-off service

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6.1 Booking. Please book with us on WhatsApp before dropping off. By paying for your order or dropping off your laundry, you accept these terms. Only use the locker and code we give you.

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6.2 Prices and weighing. Each order is charged at a fixed price up to 8kg, plus a per-kg charge above 8kg, as shown on our price list and WhatsApp menu. We weigh every order and send you a photo of the scale. Our scale reading is final.

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6.3 Payment. Orders are paid in advance by card or e-wallet through our payment link. We start washing once payment is received. Any balance for extra weight must be paid before we release your collection code. If we agree to accept cash, we will not start washing until the full amount, including any balance, has been paid.

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6.4 Turnaround. Ready dates are our best estimate, not a guarantee. They depend on capacity and exclude public holidays. Express is subject to availability.

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6.5 Items we don't accept. Dry-clean-only items, leather, suede, shoes, bags, and anything heavily soiled, contaminated or unsafe. If we find any, we may return them unwashed. Please empty all pockets and check care labels before dropping off. We are not responsible for items left in pockets, or for any damage they cause.

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6.6 Care and liability. We wash and dry at standard settings. We are not liable for shrinkage, color run, fading or damage caused by the condition of the item, its care label, or anything left in pockets. If loss or damage is caused by us, we will re-wash the item or pay compensation. Our total liability is capped at RM200 per order.

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6.7 Claims. Any claim must reach us on WhatsApp within 24 hours of collection, with your order number and photos of the item, including the care label. We cannot accept claims after this.

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6.8 Collection. Please collect within 48 hours of our ready message. After that, we move your order to our back room for safekeeping. Orders not collected within 3 days of the ready message may be donated or disposed of, without compensation.

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6.9 Cancellations and refunds. If you cancel before dropping off, we will refund your payment less an RM5 administrative fee. No refunds once your laundry has been dropped off.

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6.10 Personal data. To provide this service, we collect your name, phone number, email address, where you are staying, photos of your laundry and your payment details (processed by our payment provider. We use them only to process and support your order and handle them in line with our Privacy Policy and the Personal Data Protection Act 2010.

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7. Items left behind. Items left at our outlets may be held for a limited period and disposed of thereafter. Please collect your belongings promptly.

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8. Website use. The content on this website — including text, images, and our logo and branding — belongs to Mr. Bubbles and may not be copied or used without our permission. Please do not misuse this website or attempt to disrupt its operation.

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9. Enquiries. Submitting an enquiry through this website does not create a binding agreement. Any service is subject to our confirmation and, where applicable, a separate agreement.

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10. Changes. We may update these terms from time to time. The current version will always appear on this page.

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11. Governing law. These terms are governed by the laws of Malaysia, and any disputes are subject to the jurisdiction of the Malaysian courts.

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12. Contact. Questions about these terms? Reach us at mrbubbles@wenweigroup.com.

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*Last updated: October 2026